Agile Support Forum

Hi
support staff,
i have bought both the modules and i have successfully installed both modules in my prestashop but my big issue is that when i enter in my back office area as well as i have got the account history and account balance tab under the customer tab but my big issue is that when customer purchased any product from my eCommerce site i have'nt got any description and such kind of messages related to purchased product in my account history section or tab.

one query is also related to my paypal adaptive module when customer go for the payment and click to pay then there are some error occurred related to platform or some other errors showing on my site and it will not redirect me to payment it's still loading and displaying on my site please reply as soon as possible.

Hi tsandeep,

Could you email shokinro an administrative login for your back office? URL, email, and password, so we can check your store?

Thanks...

Please wait, redirecting to Paypal... Thanks.
Some errors occurred while preparing the payment
responseEnvelope.timestamp: 2013-05-31T03:41:19.022-07:00
responseEnvelope.ack: Failure
responseEnvelope.correlationId: f5aef73fbb0fa
responseEnvelope.build: 5867333
error(0).errorId: 520003
error(0).domain: PLATFORM
error(0).subdomain: Application
error(0).severity: Error
error(0).category: Application
error(0).message: Authentication failed. API credentials are incorrect.

Cancel
These are the error related to adaptive paypal module when customer click on pay pal button for pay please help me .

@tsandeep167
Thanks for using our Agile Multiple Seller/Vendor modules as your online market place solution.

Some errors occurred while preparing the payment
responseEnvelope.timestamp: 2013-05-31T03:41:19.022-07:00
responseEnvelope.ack: Failure
responseEnvelope.correlationId: f5aef73fbb0fa
responseEnvelope.build: 5867333
error(0).errorId: 520003
error(0).domain: PLATFORM
error(0).subdomain: Application
error(0).severity: Error
error(0).category: Application
error(0).message: Authentication failed. API credentials are incorrect.

The error message tell you exactly what is wrong, your API credentials is in correct.
Please check it here for more details of general errors and its cause and how to handle.
http://addons-modules.com/store/en/cont ... ive-module

shokinro i have tried all the related issue as you have mention on this link
but my problem remain same please help me.......

@shokinro
actually
for the second issue which is related to my agile commission module when i enter in back office area my problem is that i have not getting any product purchased related to description in my account history tab or commission fee deduction and transaction fee are also not displaying please help me ............ or reply as soon as possible.

i need reply ................................ shokinro plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

@tsandeep
Sorry for the delay. I read your message several time again , try to understand correctly.
I figured out that you might be missing a module - Agile Seller Commission module.

Agile Paypal Adaptive module and Agile Paypal Parallel (new - ready to release) requires Agile seller Commission module to work together as it is clearly stated at the module description.

I I am correctly, I guess you have not purchased Agile Seller Commission module. You need to purchase and install this module.

By the way, we have a newer version of Agile Multiple Seller module and a better and easy to use module for Parallel payment - Agile Paypal Parallel module. It does not require Application ID, it only requires API credentials and it is based on new Paypal express checkout API.

here is my suggestions
1. purchase the agile seller commission module if you have not purchased yet
2. upgrade the agile multiple seller module (free upgrade)
3. exchange Agile Paypal Adaptive with Agile Parallel module (free for you)

For 2 and 3 please contact [email protected]