Agile Support Forum

Hi,
I sent support email since last Sunday and have followed up with 3 other emails including using your online contact form but has yet to receive any response or acknowledgment to my mails.

I requested to be sent the upgraded files for the multi seller modules and accessories that I purchased so that I can proceed with upgrading my Prestashop site (to v1.6). I included my order #s and the list of modules I purchased.

I have not been able to launch the site since I purchased your modules because of the many issues and customizations that needed to be done to make it work with my template. You are aware that I have been working with you and reporting bugs that have helped your product get better.

Please I am still waiting so I can get along with launching my store.

Many thanks

thanks for using our modules.
Usually we respond within 24 hours and most cases instantly.
please kind tell me what email address you used to contact us so that I can check that for you.
some time email goes to junk/spam folder, it will be delayed.

also sometime we got error email returned because customer email box or mail server issue.

@ billing_3546
Thanks again for using our modules.

I just checked your account and email conversion, we have last conversation in Jan 14, 2014.
Please double check your spam/junk mail folder to see if out email went into your junk/spam folder.

please also try to use other email to see if it works. when you contact us, please kindly provide your order #.

thanks

Thanks. I thought as much...you guys typically are fast with your response and I was getting really worried after more than 5 days without even an acknowledgement of receipt of my email.

Well, since you have my account info and can see my two order #s, can you please send me a link to download the modules that are compatible with Prestashop v1.67. I really need to get my store running. Many thanks

I am also sending the email using my personal email address to [email protected]'

Please let me know if you still haven't receive the email.

BTW - Surprisingly I am getting emails from you (just got confirmation of your post response and password reset), so not sure why you are not getting any emails from me.

I also PMed you...

shokinro wrote:@ billing_3546
Thanks again for using our modules.

I just checked your account and email conversion, we have last conversation in Jan 14, 2014.
Please double check your spam/junk mail folder to see if out email went into your junk/spam folder.

please also try to use other email to see if it works. when you contact us, please kindly provide your order #.

thanks

thanks again for using our modules.

I have replied your PM and also copied the email to your email address the same day.
please double check your emails.