Seller not receiving email

[madhurna_4628]

I purchased the module recently two days back. I created a dummy seller data and products, however the active emails accounts. I have also asigned the concerned product to the seller. After placing an order the emails are not sent to seller's email address, instead the seller email is sent to admin. I am using PS 1.6.0.11, please give the solution ASAP.

Also please provide the sample CSV file category upload, product upload, etc.

[shokinro]

thanks for using our agile multiple seller modules - the best solution to turn your prestashop into a marketplace.

I purchased the module recently two days back. I created a dummy seller data and products, however the active emails accounts. I have also asigned the concerned product to the seller. After placing an order the emails are not sent to seller's email address, instead the seller email is sent to admin. I am using PS 1.6.0.11, please give the solution ASAP.

I am not sure what email you are referring to.
the "new Order" email will be send to seller email address, our module does not send this email to admin unless you are using other modules such as mail alert module.
make sure you are not using the same email address for seller or you are forwarding email from email address for seller to the email address for store admin.

[madhurna_4628]

Here i am talking about the order confirmation email sent to the seller, the seller email is not receiving a single email after placing an order. All the email addresses are distinct, i.e. different for customer, admin and seller.

[shokinro]

that's very strange, we never heard of this from any other customers.

please try to check the spam/junk folder of each mail box, and also make sure you are not forwarding the email to admin email address.

[madhurna_4628]

This is strange, I have created now two more test sellers account, the mails are now sent, however the one which i created earlier is still not receiving mail.

One more thing, even after changing email address of seller in Seller Business Information the old email remains there i.e. it do not get changed, seems its a bug, provide a solution.

[madhurna_4628]

Also needs solutions on below:
1. It seems that the module creates two separate orders if a customer purchases two items from different sellers, i want to send a combined invoice to the customer for the same;
2. I have setup a shipping cost of Rs.70 for orders below Rs500, now if a customer purchases two items from two different sellers of Rs250/- each the cart shows shipping cost Rs.70/- and total cart value Rs.570/-, but in fact the customer has given two separate invoice for two different seller for Rs.320/- each included shipping cost in each invoice, which means practically we are raising wrong invoices. this a bug?

Please give the solutions urgently, we need to launch our website very soon.

[madhurna_4628]

It seems that you have answered some queries today but not replied to mine. Awaiting for your reply.

[shokinro]

This is strange, I have created now two more test sellers account, the mails are now sent, however the one which i created earlier is still not receiving mail.

One more thing, even after changing email address of seller in Seller Business Information the old email remains there i.e. it do not get changed, seems its a bug, provide a solution.

seller must not change email address, because it is linked to seller account.

[shokinro]

1. It seems that the module creates two separate orders if a customer purchases two items from different sellers, i want to send a combined invoice to the customer for the same;

that's by design.

2. I have setup a shipping cost of Rs.70 for orders below Rs500, now if a customer purchases two items from two different sellers of Rs250/- each the cart shows shipping cost Rs.70/- and total cart value Rs.570/-, but in fact the customer has given two separate invoice for two different seller for Rs.320/- each included shipping cost in each invoice, which means practically we are raising wrong invoices. this a bug?

are you using agile seller shipping module? if not you will need this module.
we assume that sellers will ship product separately so shipping fee will be calculated separately per seller per carrier - must use agile seller shipping module.