I don't receive the download link

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I don't receive the download link

Postby software_op_5096 » Mon Nov 16, 2015 6:36 pm

Hello!!
I've purchased "Módulo de envío ágil vendedor PrestaShop" at 10/11/2015, but you don't send me the download link and there isn't in the order detail too.
My order number is: VHWJJFPHA

I need the addon, where can I download?
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Re: I don't receive the download link

Postby shokinro » Mon Nov 16, 2015 11:19 pm

Thanks for using our modules.
You should have received email with download to download the module. Please check your mailbox including junk/spam folder. Please note it might be sent to your paypal email address if it is first order.

You can also logon to our store and download the module from your account in order history page.

If you still need assistance please contact [email protected]

Please also make sure you email address is deliverable.
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Re: I don't receive the download link

Postby shokinro » Tue Nov 17, 2015 12:57 am

@ software_op_5096
I just checked our module email history.
we have also resent the module to you via the email address.

If you have not received those email, I guess there is something wrong with your mailbox,
please try use other email address to contact us with your order #.
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Re: I don't receive the download link

Postby emilio_5096 » Tue Nov 17, 2015 9:50 am

Hello!
I changed my email in the account.
I received emails in hotmail perfectly, only yours don't received.

Can you resend me please?
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Re: I don't receive the download link

Postby emilio_5096 » Wed Nov 18, 2015 9:31 am

Please, I need urgently the download link to my website.
Send me to private message, or email to [email protected] or [email protected]

Please, it is very important.
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Re: I don't receive the download link

Postby shokinro » Thu Nov 19, 2015 12:22 pm

I have sent you the module a few times, but it returned error mail from your server.

And I just sent is again to your other 2 email addresses you provided today, hope you can receive it.
please do feedback if you can receive it.
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Re: I don't receive the download link

Postby emilio_5096 » Thu Nov 19, 2015 1:07 pm

Perfect!! I have it!!

Thank you!
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Re: I don't receive the download link

Postby shokinro » Fri Nov 20, 2015 1:13 am

great, thanks for your feedback.
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