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I don't receive the download link

PostPosted: Mon Nov 16, 2015 6:36 pm
by software_op_5096
Hello!!
I've purchased "Módulo de envío ágil vendedor PrestaShop" at 10/11/2015, but you don't send me the download link and there isn't in the order detail too.
My order number is: VHWJJFPHA

I need the addon, where can I download?

Re: I don't receive the download link

PostPosted: Mon Nov 16, 2015 11:19 pm
by shokinro
Thanks for using our modules.
You should have received email with download to download the module. Please check your mailbox including junk/spam folder. Please note it might be sent to your paypal email address if it is first order.

You can also logon to our store and download the module from your account in order history page.

If you still need assistance please contact [email protected]

Please also make sure you email address is deliverable.

Re: I don't receive the download link

PostPosted: Tue Nov 17, 2015 12:57 am
by shokinro
@ software_op_5096
I just checked our module email history.
we have also resent the module to you via the email address.

If you have not received those email, I guess there is something wrong with your mailbox,
please try use other email address to contact us with your order #.

Re: I don't receive the download link

PostPosted: Tue Nov 17, 2015 9:50 am
by emilio_5096
Hello!
I changed my email in the account.
I received emails in hotmail perfectly, only yours don't received.

Can you resend me please?

Re: I don't receive the download link

PostPosted: Wed Nov 18, 2015 9:31 am
by emilio_5096
Please, I need urgently the download link to my website.
Send me to private message, or email to [email protected] or [email protected]

Please, it is very important.

Re: I don't receive the download link

PostPosted: Thu Nov 19, 2015 12:22 pm
by shokinro
I have sent you the module a few times, but it returned error mail from your server.

And I just sent is again to your other 2 email addresses you provided today, hope you can receive it.
please do feedback if you can receive it.

Re: I don't receive the download link

PostPosted: Thu Nov 19, 2015 1:07 pm
by emilio_5096
Perfect!! I have it!!

Thank you!

Re: I don't receive the download link

PostPosted: Fri Nov 20, 2015 1:13 am
by shokinro
great, thanks for your feedback.