Page 1 of 1

Error while creating a seller account

PostPosted: Wed Feb 17, 2016 1:55 pm
by masanisatish_5281
Hey Shokrino,

I have just restored my website from backup, my website is restored.

Scenario:

I am using Agile Multiple Seller module v3.0.3.1 - by addons-modules.com
Adds multiple seller functionality to PrestaShop

1.When i create a new account and check for seller account , the seller account is created for the newly registered customer.

2.But when a registered user who has not checked for seller account while creating a new customer account cannot create a seller account from Your Account->My Seller Account page where the checkbox is ticked i m getting some errors like the following

Notice: Trying to get property of non-object in XXX/modules/agilemultipleseller/AgileMulitpleSellerBase.php on line no 10.

You an error ins SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'Where id_customer=36' at line 1

UPDATE ps_customer_owner SET id_owner= WHERE id_cusomer=336

Can you please help with this error

Re: Error while creating a seller account

PostPosted: Thu Feb 18, 2016 4:35 am
by shokinro
thanks for using our modules.
I am not sure for what reason you have to restore your store from old backup.
maybe the files and database version does not match.

does same error happened before?
What is the version of your prestashop amd what other modules you are using?

Re: Error while creating a seller account

PostPosted: Thu Feb 18, 2016 8:43 am
by masanisatish_5281
I restored my store because i had accidentally deleted the public_html folder. I have kept the same database file i have not changed anything in that.
i am using 1.6.0.14.

List of Modules i am using are

One Page Checkout Module
and Prestasms.

Hope you understand the reason of backing up.

Thank You.

Re: Error while creating a seller account

PostPosted: Thu Feb 18, 2016 12:17 pm
by shokinro
Did the error happened before or is this the first time?
What changes have you made to your store, for example, store upgrade or module upgrade?

Also PrestaShop 1.6.0.14 is not a very stable version, if it is possible, I would suggest you to upgrade to latest version.
We also recommend to upgrade the modules to latest version.

If it is really difficult to do so, then maybe we can have a look at it for you, please contact support with following info
- your order #
- your store admin
- your store FTP
- details of the issue,