Agile Support Forum

Hello everybody,

Since the last module update (v.3.3.2.0) I am having a big issue in my store. When new order is made the seller doesnt receive the "order confirmation email". I really need your help to figure out what is happening. All other emails alerts (Ex: New account, Approved account, etc) work except order confirmation emails. Please Help

thanks for using our modules.
1. first, please make sure the following 2 files exists in all language folders
new_order.html
new_order.txt

/modules/agilemultipleseller/mails/xx
where xx is the language iso code.

2. please make sure the file permission and file ownership are the same a other files in the same folder.

3. ask seller check email box including spam/junk mail folder.

Thank you for your reply;

I have both files new_order.html and new_order.txt in modules/agilemultipleseller/mails/en AND modules/agilemultipleseller/mails/fr

Permissions are set to 0644 like all other files in the folders

I do have a seller account i use to make tests but there is no emails coming even in the SPAM box. I received the other alerts, for instance when i create a new seller account (new_selleraccount.html and new_selleraccount.txt are in the same folder with the same permission). I also receive the approved seller account email (app_selleraccount.html app_selleraccount.txt).

BUT when a new order is made the Seller doesnt receive the order confirmation email, but me as the Store owner i receive email saying a new order is made in my Store.

Thanks again for your help

It is ²me again, finally the issue is solved. The problem came from the File Mail.php in myshop/override/classes/ the permission was wrong.

Thank you

thanks for using our module as your marketplace solution.

It is ²me again, finally the issue is solved. The problem came from the File Mail.php in myshop/override/classes/ the permission was wrong.

I am glad you found the cause of the problem and fixed the issue.
thanks for your feedback.

Hi,

Can anyone tell me using Agile multi seller module will the seller receive email alerts for new orders.



Thanks in Advance

Can anyone tell me using Agile multi seller module will the seller receive email alerts for new orders.

Yes. seller will receive "New Order" email and customer places orders.

Hello,

I would like to know how can I disable the email alert for sellers please ? (If possible, allow or disallow the email alert depending on the seller would be the best option...)

Thanks,

Jeff.

thanks for your inquiry.
I hope the your questions has been answered via our support channel. email alert is from mailalert module nor from our modules.