Product lost after update

[correodealex_5141]

Good evening,

I have created 220 Seller accounts in my website Ifemarket.sensekia.net

The process to do it was, create a Client with the checkbox "Create seller account Seller Info" checked. After that went to the Seller and include the description, address, etc. And finally go to the Employee and set the check Activate to Yes.

One the 220 accounts were created, I went to one this shops and I included several example products... and everything works ok.

The problem is that now, if I try to modify any of this products in the Admin area \CATALOG\PRODUCTS, when I save the changes for a product, this product is not available anymore in the Shop where it was created.

Would you help me with this?

Thanks in advance.

[shokinro]

thanks for using our modules.
do you see a drop down list of Sellers at left bottom corner at product management page - Informations tab?
if it is not there then I guess module was not installed correctly.

could you also tell the version of agile multiple seller module and version of your prestashop store?

[correodealex_5141]

May I give you access to my account in order to you can check it?
Attach you will find an image of the Product configuration page

[shokinro]

thanks for using our modules.

can you please contact [email protected] with following info so that we can have a look at it for you.
- your order #
- your store Admin
- your store FTP
- details of the issue.

[correodealex_5141]

I just sent you an e-mail with the info.
Thank you in advance.

[shokinro]

I think you did not provide your order #.
please check your email and send us required information as soon as possible,.