"All Software are downloadable products. Once Licensee has downloaded or used the Software, they are not eligible for a refund unless there are defects found within the software that could not be corrected by Licensor." - from our Terms & Conditions and Software License Agreement.
Based on our Terms & Conditions and Software License Agreement, we do not offer refunds on modules purchased unless the modules do not function as advertised and we are not able to correct the problem within a reasonable time frame.
We guarantee that our products will work as advertised under a clean installation of PrestaShop with the PrestaShop default theme. If the product you purchased does not work as advertised, you must contact us within the required time frame with your order reference number and detailed informaiton of the problem, and we will investigate and fix the problem.
In case we are not able to fix the problem within a reasonable time frame, we can then discuss steps to provide a refund.
Theme Compatibility and Refunds
You can use any custom theme or commercial theme as long as the theme is compatible with the version of your PrestaShop and the theme design follows PrestaShop theme standard requirements. However, we can not 100% guarantee that all themes being marketed are fully compatible with our modules because there are so many theme vendors providing varying levels of quality in those themes. Some themes override PrestaShop common classes, and may even modify PrestaShop core files. This could potentially cause a conflict in common classes override.
In the event you find any theme compatibility issues with our modules, please contact us with your order reference number and detailed information of the problem, and we will investigate the problem. If the issue is related to our module, we will try to help resolve the issue. In case we are not able to resolve the issue, we will provide up to 80% refund of module purchase price.
Please note - if the problem is caused by conflicts in common class overrides, we may have to discuss the cost of merging override files to resolve the conflicts. If the problem is completely caused by a theme not following PrestaShop standards, we will not provide any refund.